Role in brief
SOFTSWISS, a provider of iGaming software solutions, is seeking a Head of Project Operations to lead strategic launch projects for new brands and markets. This role involves coordinating cross-functional teams and ensuring operational readiness and stability for new iGaming ventures. Candidates with prior iGaming experience and a strong background in project coordination and regulated markets should apply.
About the role
This Head of Project Operations role is central to SOFTSWISS's expansion, focusing on the end-to-end launch of new iGaming projects and brands. The successful candidate will be responsible for orchestrating collaboration across diverse internal teams, including Licensing, Setup, Product, Payments, CRM, Support, Fraud, and Marketing. This involves ensuring all operational streams are prepared for go-live and maintaining stability post-launch in a fast-paced environment.
A key aspect of this position involves a deep understanding of target markets and their regulatory landscapes. The Head of Project Operations will analyze these factors to inform launch strategies, optimize workflows, and refine internal processes. They will also coordinate both internal and external stakeholders throughout project execution, identifying potential risks and areas for improvement.
Success in this role means not only delivering projects on time but also ensuring their operational stability and scalability. The Head of Project Operations will monitor performance after launch, working closely with Product teams to align priorities and support the ongoing development of launched projects. This leadership position requires a proactive approach to driving execution and fostering cross-functional alignment.
The annual salary for this role ranges from $51,750 to $86,250 USD.
Skills that matter here
- iGaming: This role requires previous experience within the iGaming industry to understand its unique operational and regulatory demands.
- launch processes: The role involves leading and coordinating the complete lifecycle of new project and brand launches.
- cross-functional project coordination: This position demands the ability to manage and align multiple internal teams to achieve project goals.
- regulated markets: A strong understanding of regulatory requirements and operational specifics in various markets is crucial for project readiness.
- stakeholder management: The role involves coordinating both internal and external parties involved in project execution.
- organizational skills: Effective organization is necessary to manage parallel workstreams and optimize operational workflows.
Who this role suits
- Someone with a background in iGaming operations who thrives on bringing new products or brands to market.
- A leader who can navigate complex cross-functional environments and align diverse teams towards a common launch goal.
- An individual who is proactive, takes full ownership of projects, and is adept at identifying and resolving operational challenges.
- A professional who understands the intricacies of regulated markets and can adapt launch strategies accordingly.
From the employer
Key responsibilities
- Lead and coordinate end-to-end launch processes for new projects and brands.
- Manage collaboration between Licensing, Setup, Product, Payments, CRM, Support, Fraud, and Marketing teams.
- Analyze target markets, regulatory requirements, and operational specifics before launch.
- Ensure readiness across all business and operational streams before go-live.
- Build and optimize operational workflows and internal processes.
- Coordinate internal and external stakeholders involved in project execution.
- Monitor post-launch performance and operational stability. Identify risks, blockers, and process improvement opportunities.
- Work closely with Product and other internal teams to align priorities and delivery timelines.
- Support scaling and ongoing development of launched projects.
Required Experience
- Previous experience in iGaming.
- Experience with launch processes and cross-functional project coordination.
- Strong understanding of regulated markets and operational environments.
- Experience managing multiple stakeholders and parallel workstreams.
- Strong organizational and communication skills.
- Ability to work independently and drive execution.
- High level of ownership and proactivity.
Nice to have
- Experience launching projects in multiple markets.
- Understanding of payments, antifraud, CRM, or retention-related processes.
Main Advantages
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Questions about this role
What is the remote work policy for this role?
This position is fully remote, allowing the successful candidate to work from any location.
What level of seniority is expected for this position?
This is a lead-level role, indicating a requirement for significant experience and leadership capabilities.
What kind of experience is essential for this role?
Candidates must have prior experience in iGaming, with a background in launch processes, cross-functional project coordination, and an understanding of regulated markets.
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