Role in brief
SOFTSWISS, a prominent iGaming software provider, seeks a Middle Operations Manager to ensure operational stability and performance for their projects. This role involves daily analysis of product and financial metrics, incident coordination, and process improvement. Candidates with iGaming operations, project, or account management experience and strong analytical skills should apply.
About the role
This Operations Manager position focuses on maintaining and improving the stability and performance of SOFTSWISS's iGaming projects. The role requires daily analysis of product and financial metrics to detect anomalies, risks, or growth opportunities, and conducting initial root-cause analysis with internal teams. Success in this role means proactively identifying issues and contributing to the overall operational health of the projects.
The role involves significant cross-functional coordination, requiring the manager to work with various teams to resolve operational incidents and business issues. It also includes monitoring task execution, ensuring SLA compliance, and escalating critical issues when necessary. The ability to translate business needs into actionable tasks and oversee their execution is key to keeping internal departments aligned and operations running smoothly.
A core aspect of this position is process improvement. The Operations Manager will identify bottlenecks and inefficiencies, initiate improvements, and scale successful practices across multiple projects. Maintaining operational documentation, processes, and workflows in Confluence is also a responsibility, ensuring that operational planning and execution for ongoing initiatives are well-supported and documented.
The salary for this position ranges from $51,750 to $86,250 USD annually.
Skills that matter here
- iGaming: Experience within the iGaming sector is essential, specifically in operations, project management, or account management roles.
- Project Management: This role requires coordinating cross-functional teams and overseeing task execution, aligning with project management principles.
- Account Management: Experience in account management is relevant for understanding client needs and ensuring operational support for projects.
- Jira: Proficiency with Jira is required for task monitoring, issue tracking, and managing operational workflows.
- Confluence: This role involves maintaining operational documentation, processes, and workflows within Confluence.
Who this role suits
- A person who thrives on analyzing data to uncover operational insights and proactively address potential issues.
- Someone who enjoys coordinating multiple teams and stakeholders to resolve complex operational challenges efficiently.
- An individual with a strong sense of ownership, who takes initiative in identifying and implementing process improvements.
- A professional who can translate high-level business objectives into concrete, actionable steps for operational teams.
From the employer
What you’ll do
- Analyze key product and financial metrics across projects on a daily basis
- Identify anomalies, risks, and growth opportunities before they impact the business
- Conduct initial root-cause analysis together with analysts and internal teams
- Coordinate cross-functional teams to resolve operational incidents and business issues efficiently
- Monitor task execution, SLA compliance, and timely escalation of critical issues
- Ensure alignment and effective communication between internal departments
- Translate business needs into actionable internal tasks and oversee their execution
- Initiate process improvements and scale successful practices across multiple projects
- Maintain operational documentation, processes, and workflows in Confluence
- Support operational planning and execution across ongoing initiatives
Required Experience
- Experience in iGaming in Operations, Project Management, or Account Management roles
- Strong understanding of product and financial metrics
- Ability to analyze data and identify root causes of deviations
- Experience identifying bottlenecks and inefficiencies in operational processes
- Ability to propose and implement operational process improvements
- Experience working with Jira and Confluence
- High level of ownership and proactivity
- Strong communication and coordination skills
Main Advantages
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Questions about this role
What is the remote work policy for this position?
This is a fully remote position.
What level of seniority is expected for this role?
This position is for a middle-level professional.
What are the key skills required for this role?
Key skills include experience in iGaming operations, project management, or account management, strong analytical abilities, and proficiency with Jira and Confluence.
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