Technical Supp Eng III

WHAT YOU'LL DO:

• Take ownership of sophisticated technical issues; inclusive of but not limited to:
• Researching, diagnosing, identifying and resolving issues within the established operational SLAs
• Following standard procedures for accurately addressing customer concerns and forwarding them to the appropriate internal teams.
• Providing detailed product information and results of research in the form of knowledge base tech notes and articles.
• Documenting, training, and communicating changes as they pertain to RGS with focus on vital process changes to Customers, Customer Service and RGS Service Operations.
• Work closely with product and development teams on RGS to evaluate any features/changes operationally to ensure that existing customers are not impacted, and future revenue opportunities are considered.
• Customer business analysis of new market requirements (i.e., changes from regulatory bodies) which impact the business.
• Work with internal collaborators to identify, resolve, and lead the impact to customers of major RGS changes/releases.

WHAT YOU'LL OFFER:

• Ideal candidate will have 2 to 5 years of casino operations experience, with an emphasis toward system knowledge
• Strong analytical skills, with the ability to understand and communicate complex ideas in an audience-appropriate manner
• Demonstrated front-end debugging experience
• Prior experience working in a ticketed environment; JIRA preferred
• Intermediate Linux experience preferred
• Intermediate experience with system architecture, integrations, and networking
• Solid understanding of API (SOAP and REST Technologies) data exchange and XML reading
• Coding, developing and/or debugging experience for iOS or Android applications preferred.

Compensation is just the beginning! Our Total Rewards program is designed to support your success, both professionally and personally, and may include:

• Comprehensive benefits, including medical, dental, vision, life, accident, and disability insurance
• RRSP Plan to help you plan for the future
• Tuition reimbursement to support continued learning and growth
• Paid time off to rest, recharge, and reset
• Wellness programs that support your overall well-being

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.