Fraud Incident Response Lead

Remote English B2 1 month ago full-time

Coordinate the investigation of fraud incidents from detection to full closure.
Organize the work of Product, Development, Payments, Risk, Compliance, Support, Account Management, Legal, and other teams.
Determine the priority and criticality of incidents.
Conduct initial analysis and monitor the progress of investigations.
Perform Root Cause Analysis (RCA) and develop corrective actions (CAPA).
Develop processes, regulations, and playbooks for responding to fraud incidents.
Analyze new fraud schemes and propose protective measures.
Monitor SLA compliance and prepare regular reports for management.

At least 3 years of experience in Fraud, Risk, Incident Management, Payments, or Compliance.
Experience coordinating complex cross-functional investigations.
Understanding of modern online fraud schemes and prevention methods.
Experience conducting Root Cause Analysis and implementing improvements.
Strong analytical skills and decision-making ability in high uncertainty.
English language proficiency at Upper-Intermediate level.
Preferred: Experience in iGaming, FinTech, payment systems, or other high-risk industries.
Knowledge of KYC, AML, Chargeback processes, and payment infrastructure.

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