Head of Affiliate Support

Responsibilities

• Support affiliate partners
• Process and coordinate incoming requests via CRM and ticket systems
• Monitor SLA compliance and timely resolution of inquiries
• Escalate complex cases and coordinate their resolution with internal teams
• Conduct onboarding for new partners and support during the launch phase
• Monitor service quality and identify areas for improvement

Requirements

• Experience in a similar position
• Experience in the iGaming industry
• Ability to work effectively in a multitasking environment
• High level of responsibility and attention to detail
• Upper-Intermediate English level

Conditions

• Remote work format
• Competitive salary
• Full-time: Monday–Friday, from 10:00 to 19:00
• Timely payments twice a month
• Work in a team of professionals and participate in the development of a key business area