Junior Support Manager (Chat)

Remote junior 13 days ago full-time

User Support: Responding to client inquiries via chat, email, and messengers. Identifying client issues and finding optimal solutions.
Operational Work: Conducting text communication according to the queue of outgoing tasks. Providing accurate information based on the internal knowledge base and following procedures.
Quality Control: Working according to the speed and quality standards set by the company.
Reputation: Maintaining the company's image through friendly, professional, and correct communication in any situation.

Skills and Knowledge: Quick learning ability and capacity to navigate large volumes of information. Proficient written and spoken Russian.
Communication: Strong communication skills — ability to maintain conversation, smooth over negativity, and create a friendly tone of communication.
Personal Qualities: Developed empathy, ability to listen to and understand the client, genuine desire to help people.

Location: Outside of Russia
Schedule: 2/2 (mostly night shifts)
Care: Compensation for hobbies, professional training, medical services, and corporate English language training.
Equipment: Provision of necessary equipment for work.

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