Customer Support Agent (Call Center)
Remote
English B2
2 months ago
full-time
- Make outgoing calls to clients using approved scripts;
- Provide text support in chat;
- Adhere to service quality standards and communication protocols;
- Work in a distributed team on a shift schedule (2 days on / 2 days off);
- Interact with security, fraud monitoring, product, and CRM departments as needed;
- Work in a ticket system and CRM (training provided on-site).
- Proficiency in English at B2 level or higher;
- Proficiency in Russian at C2 level or higher;
- Experience in support or iGaming is an advantage;
- Experience in phone negotiations in English is a significant advantage;
- Willingness to work on a 2/2 schedule;
- Developed soft skills: stress resistance, communication skills, and ability to learn;
- Support staff must communicate with clients respectfully, professionally, and correctly under all circumstances.
- Fully remote work with a fixed schedule and clear expectations for results;
- Regular training and support to ensure effectiveness and development;
- Dynamic environment with support for initiatives and real career growth opportunities;
- Opportunity to propose ideas — their implementation depends on team priorities and management approval.
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