Customer Support

Responsibilities

• Handle player inquiries via live chat and email in Spanish and/or English
• Resolve issues related to verification (KYC), payments, bonuses, and platform functionality
• Adhere to SLA for first response time and communication quality
• Document recurring issues and escalate them to the product team
• Participate in writing and updating the knowledge base / FAQ
• Interact with payment providers regarding disputed transactions if necessary

Requirements

• At least 1 year of experience in user support within iGaming
• Proficiency in English/Spanish
• Strong written communication skills, ability to explain complex issues in simple terms
• Stress resilience when dealing with conflict situations
• Willingness to work in shifts (including evening/night shifts)
• Understanding of KYC processes, payment systems, and bonus rules

Conditions

• Fully remote work format
• Stable shift schedule + additional pay for night shifts
• Opportunities for growth as the team scales
• Competitive salary (paid in $)